Working with Kluck
Create images and videos in Chat
Use the Creative Journey in Chat to brief, plan or generate directly, pick resolution, estimate credits, and save outputs to Artifacts.
Start a Creative Journey
Ask Chat for a new image or video, or use New image / New video above the composer. Kluck opens a card in the thread instead of a separate page. The eyebrow reads New image or New video. Choose Dismiss brief if you want to start over.
Plan it, then render
- 1Complete the brief. Use Continue or Next when more than one step is shown.
- 2Add product photos, a Reference, or a Brand Avatar when identity or look matters.
- 3Choose Plan it. Kluck writes the direction before any render spend.
- 4Review the plan: product, references, Brand Avatar, format, duration, and 1K / 2K / 4K.
- 5Check Estimated credits for this render, then choose Render image or Render video.
Generate without a full plan
When you already know the shot, choose Generate on the brief instead of Plan it. Direct generation does not require Brand DNA. Add a prompt first; the card says Add a prompt above first if the field is empty.
Tweak an existing creative
Ask Chat to change a headline, price, or background on an existing image. Kluck edits that Artifact instead of starting a new brief. Use in chat from Artifacts, References, or Brand Avatars to attach the source.
Find the result
- Rendered images and videos are saved to Artifacts.
- Open Artifacts, filter by Images or Videos, then Use in chat to revise or build on the work.
- The onboarding Create a brand ad path is a shorter version of this flow. It can make a first image, not video.
Frequently asked questions
Do I need Brand DNA before I can generate?
No. Direct Generate works without Brand DNA. A complete Brand DNA still produces more on-brand planned ads, shoots, and videos.
Can I generate video during onboarding?
No. Video is locked on the Create a brand ad onboarding path. After onboarding, ask in Chat or use New video.
Still need help?
Send the team a useful support request.
Include the workspace, affected feature, what you expected, and the error you saw. Never include passwords or access tokens.
Contact supportRelated guides
Chat with your Brand Manager
Give clear requests, attach useful context, review creative plans, follow execution, and turn responses into reusable work.
Find and reuse generated Artifacts
Browse, search, open, and continue working with generated images, videos, and documents in Artifacts.
Create and use Brand Avatars
Create a reusable person or model reference for consistent image and video generation.
Use References for visual creative direction
Upload images or videos to References under Brand Assets to guide new creative work, separate from researching brands in Inspiration.
Understand plans, credits, usage, and invoices
Review Recurring free, Plan, and Usage credit balances, understand consumption, change a subscription, and manage workspace allowances.
Getting started with Kluck
Finish the short onboarding, pick a first task, and start working in Chat before you connect Shopify or Meta.