Connections
Connect Meta and select the right accounts
Authorize Meta, choose an ad account, and select the Facebook and Instagram profiles Kluck should use.
Before you start
- Use the Meta login that has access to the correct business and ad account.
- Confirm the Facebook Page and Instagram profile are connected in Meta.
- Use an organization owner account in Kluck. Connector controls in Settings are owner-only.
Change the selected accounts
In Settings → Connectors, use the Ad account action on the Meta connector to switch the advertising account. Use Social accounts to change the selected Facebook and Instagram profiles. Kluck refreshes connected context after a material account change.
Frequently asked questions
Why can’t Kluck find my ad account?
The Meta login may not have access to it, the account may be inactive, or it may not have been included during authorization. Verify access in Meta Business settings, then reconnect.
Can I change social profiles later?
Yes. Open Settings → Connectors, find Meta Ads, and use Social accounts to update the selected profiles.
Still need help?
Send the team a useful support request.
Include the workspace, affected feature, what you expected, and the error you saw. Never include passwords or access tokens.
Contact supportRelated guides
Connect Shopify
Connect the correct Shopify store so Kluck can use products, orders, inventory, and storefront context.
Troubleshoot Shopify and Meta connections
Resolve expired sessions, missing Meta accounts, revoked access, and incomplete connection setup.
Chat with your Brand Manager
Give clear requests, attach useful context, follow execution, and turn responses into reusable work.