Connections
Connect Shopify
Connect the correct Shopify store so Kluck can use products, orders, inventory, and storefront context.
Before you start
- Use an organization owner account in Kluck. Connector controls in Settings are owner-only.
- Know the permanent myshopify.com domain for the store you want to connect.
- Be ready to sign in to the matching Shopify admin and approve access.
Connect with Shopify
- 1Open Settings, then Connectors.
- 2On the Shopify row, choose Connect.
- 3Enter the part of your store domain before .myshopify.com.
- 4Choose Continue to Shopify.
- 5Review and approve the requested access in Shopify.
- 6Return to Kluck and confirm the Shopify row shows Connected.
Reconnect or disconnect
If the Shopify app was removed, access changed, or the connection test fails, choose Reconnect and approve access again. Disconnecting removes Kluck’s active connection; it does not delete your Shopify store.
Frequently asked questions
What data does Shopify add to Kluck?
The connection provides product, order, inventory, and storefront context used by the Brand Manager.
Why does the connection show that the app may be uninstalled?
Kluck could not confirm live access to the store. Reconnect the store and verify that the Kluck app remains installed in Shopify.
Still need help?
Send the team a useful support request.
Include the workspace, affected feature, what you expected, and the error you saw. Never include passwords or access tokens.
Contact supportRelated guides
Connect Meta and select the right accounts
Authorize Meta, choose an ad account, and select the Facebook and Instagram profiles Kluck should use.
Troubleshoot Shopify and Meta connections
Resolve expired sessions, missing Meta accounts, revoked access, and incomplete connection setup.
Chat with your Brand Manager
Give clear requests, attach useful context, follow execution, and turn responses into reusable work.